08.03.10
easyJet is testing equipment that cut queues at airports, ABTN reports. Staff with mobile handheld gadgets have been checking in passengers at the concourse at Edinburgh airport.
A spokesperson for the budget carrier told ABTN that the airline would ‘never’ abandon traditional check-in desks, which rival Irish carrier Ryanair has done, but he said the new technology would both quicken the time it takes to arrive at the plane and improve the experience for its customers.
He said: ‘We are testing the technology to determine the best way it can speed up the check in process. It makes it possible for our staff to have extra contact with passengers, offering a quicker plus much more informative service.'
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